Privacy & Consent Policy

PRIVACY, COOKIE, COMMUNICATIONS CONSENT, REFUND POLICY, AND TERMS
Effective Date: June 30, 2026

Premier Investigations & Forensics LLC
doing business as Elite Digital Forensics
Website: EliteDigitalForensics.com
Email: info@elitedigitalforensics.com

PRIVACY & CONSENT POLICY

1. INTRODUCTION
This Privacy & Consent Policy explains how Premier Investigations & Forensics LLC, doing business as Elite Digital Forensics (“Elite Digital Forensics,” “we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you visit our website, submit information through any form, request a consultation, communicate with us, or use our services.

By using our website or submitting information to us, you acknowledge that you have read and understood this Policy. Where consent is required by law, we will request it in the manner required by applicable law.

2. WHO THIS POLICY APPLIES TO
This Policy applies to:
Website visitors
Prospective clients
Clients
People who communicate with us by phone, email, SMS, webform, chat, or other electronic means
Individuals whose information is included in materials submitted to us in connection with a case or consultation

3. INFORMATION WE COLLECT

A. Information You Provide to Us
We may collect information you provide directly, including:
Name
Email address
Phone number
Business or law firm name
Country, state, province, or general location
Case details, incident descriptions, and related communications
Uploaded records, screenshots, files, logs, documents, reports, images, videos, and other evidence
Billing and transaction information
Any other information you choose to submit

B. Information Collected Automatically
When you use our website, we may automatically collect:
IP address
Approximate geolocation derived from IP
Browser type and version
Operating system
Device type and identifiers
Pages viewed
Time spent on pages
Referring and exit pages
Clickstream data
Cookie, tag, and analytics data
Advertising attribution and conversion data

C. Sensitive or High-Risk Information
Because we provide digital forensic and investigative services, some information you submit may be sensitive, confidential, or legally significant. Please submit only information you are authorized to share with us.

4. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Respond to inquiries
Schedule and conduct consultations
Evaluate whether we can provide services
Provide requested services
Create, maintain, and administer case files
Communicate about your matter, account, or requested services
Send service-related notices, appointment reminders, and administrative messages
Improve website functionality, security, and performance
Detect, prevent, and investigate fraud, misuse, and unauthorized activity
Maintain records for legal, compliance, insurance, accounting, and operational purposes
Comply with legal obligations
Send marketing, educational, or promotional communications where permitted by law and, where required, based on your consent
Measure advertising performance and optimize our campaigns
Use privacy-safe or consent-based analytics and advertising tools, including Google Ads, Google Analytics, Microsoft Ads, and Microsoft Clarity

We do not sell or share the personal information of California residents we know to be under 16 years of age without the opt-in consent required by the CCPA/CPRA.

5. LEGAL BASES FOR PROCESSING
Where the GDPR, UK GDPR, or similar laws apply, we process personal information under one or more of the following legal bases:
Your consent
Performance of a contract or steps taken at your request before entering into a contract
Our legitimate interests, including operating, securing, improving, and marketing our services, except where those interests are overridden by your rights
Compliance with legal obligations
Establishment, exercise, or defense of legal claims where applicable

6. COOKIE POLICY

A. What We Use
We may use first-party and third-party cookies, pixels, tags, scripts, local storage, and similar technologies for:
Strictly necessary website functions
Security and fraud prevention
Performance and analytics
Advertising, remarketing, and conversion measurement
Preference storage and user experience improvements

B. Categories of Technologies
Strictly Necessary Cookies
These are required for core site functionality, security, form submission, session management, fraud prevention, and load balancing.

Analytics Cookies
These help us understand website traffic, engagement, and site performance. Examples may include Google Analytics and Microsoft Clarity.

Advertising Cookies
These help us measure ad performance, attribution, conversion activity, and remarketing effectiveness. Examples may include Google Ads and Microsoft Ads tracking technologies.

Functionality Cookies
These help remember user preferences and improve site usability.

C. UK AND IRELAND COOKIE CONSENT
If you are located in the United Kingdom, Ireland, or another jurisdiction where consent is required for non-essential cookies, we will request your consent before placing or accessing non-essential cookies or similar technologies on your device. This includes analytics cookies, advertising cookies, remarketing technologies, and similar tracking tools.

You may:
Accept all cookies
Reject non-essential cookies
Customize your cookie preferences where available
Withdraw or change your consent later through our cookie settings tool, where available

Refusing non-essential cookies will not prevent access to core website functions, although some optional features may not work as intended.

D. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), gives you additional rights regarding cookies, advertising technologies, and personal information collected through this website.

CCPA/CPRA Right to Opt Out of Sale or Sharing
We do not sell personal information for money. However, our use of advertising and analytics technologies described in this Policy, including Google Ads, Google Analytics, Microsoft Ads, and Microsoft Clarity, may constitute “sharing” under the CPRA’s definition of cross-context behavioral advertising. California residents have the right to opt out of this sharing at any time.

You may exercise this right by:
Using the cookie preference controls presented on this website
Clicking the “Do Not Sell or Share My Personal Information” link available in the website footer and cookie banner
Enabling the Global Privacy Control (GPC) signal in a supported browser or browser extension, which we will treat as a valid opt-out request
Contacting us at info@elitedigitalforensics.com

Right to Limit Use of Sensitive Personal Information
Where we collect sensitive personal information as defined under the CPRA, you have the right to direct us to limit its use to purposes necessary to provide the requested services. We do not use sensitive personal information for purposes that would require this disclosure beyond what is described in this Policy, but you may submit a request to limit use at any time by contacting us at info@elitedigitalforensics.com.

Minors
We do not knowingly sell or share the personal information of California residents under 16 years of age. Should we learn that we have collected such information in connection with a sale or sharing of data without the required opt-in consent, we will take steps to delete it or obtain the required consent as applicable.

Non-Discrimination
We will not deny goods or services, charge different prices, or provide a different level of quality to California residents who exercise their CCPA/CPRA rights.

Authorized Agents
A California resident may designate an authorized agent to submit a request on their behalf. We may require proof of the agent’s authority and may also require the consumer to directly verify their own identity.

E. Google Ads and Similar Advertising Technologies
We may use Google Ads, Google Analytics, Microsoft Ads, Microsoft Clarity, and similar services to understand how users find and use our website, to measure campaign performance, and to improve our services and advertising.

Depending on your settings, jurisdiction, and consent choices, these providers may collect or receive information such as:
IP address
Online identifiers
Browser and device information
Pages viewed and actions taken on our website
Referral source and ad interaction data

Where required by law, we will seek consent before using non-essential analytics and advertising technologies.

F. Browser Controls
You may also manage cookies through your browser settings. Blocking certain cookies or technologies may affect website performance or functionality.

7. COMMUNICATIONS CONSENT

A. Service and Transactional Communications
If you contact us, request information, book a consultation, or engage our services, we may contact you regarding:
Your inquiry
Scheduling
Requested services
Case administration
Invoices or payment issues
Service updates
Technical or administrative notices

These communications may be sent by phone, email, SMS, voicemail, or similar means as permitted by law.

B. Marketing Communications
Where permitted by law, we may send marketing, educational, promotional, or follow-up communications about our services. Where consent is required by law, we will request it before sending such communications.

You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us at info@elitedigitalforensics.com.

You may opt out of marketing text messages by replying STOP where supported or by contacting us at info@elitedigitalforensics.com.

C. Canada CASL Notice
For recipients in Canada, commercial electronic messages will be sent only in compliance with applicable law, including Canada’s anti-spam legislation. Where required, we will rely on express or implied consent and include the legally required identification and unsubscribe mechanisms.

D. SMS Disclosure
By providing your mobile number and opting in where required, you agree to receive text messages from Elite Digital Forensics relating to your inquiry, requested services, scheduling, reminders, or, where permitted, promotional content. Message and data rates may apply. Message frequency may vary. Reply STOP to unsubscribe from marketing text messages. Reply HELP for assistance where available.

8. CALL RECORDING AND COMMUNICATION MONITORING
Phone calls and certain electronic communications are monitored or recorded for quality assurance, training, documentation accuracy, fraud prevention, dispute resolution, and recordkeeping, where permitted by law.

If you do not consent to call recording, notify us before the call begins. If recording is not legally or operationally appropriate for a particular interaction after you object, we may offer an alternative communication method.

9. HOW WE SHARE INFORMATION
We do not sell personal information for money or rent personal information. As described in Section 6 of this Policy, certain advertising and analytics technologies we use may constitute “sharing” for cross-context behavioral advertising under the California Privacy Rights Act. California residents may opt out of this sharing as described in Section 6(D).

We may share information only as reasonably necessary with:
Hosting providers
Cloud storage providers
Case management or CRM providers
Payment processors
Email, phone, SMS, and communications vendors
Scheduling providers
Analytics and advertising vendors
Forensic software and secure workflow vendors
Professional advisors, insurers, auditors, or legal counsel
Law enforcement, regulators, courts, or other third parties when required by law or legal process
Successors in the event of a merger, acquisition, restructuring, or asset sale

We may also disclose information when we believe it is necessary to protect rights, safety, property, legal interests, or to investigate fraud or misuse.

10. INTERNATIONAL DATA TRANSFERS
We are based in the United States. If you are located outside the United States, including in the United Kingdom, Ireland, or Canada, your information may be transferred to, processed in, or accessed from the United States or other countries where our service providers operate.

Where required by applicable law, we will take reasonable steps intended to provide lawful safeguards for cross-border data transfers.

11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:
Responding to inquiries
Providing services
Maintaining case files and business records
Resolving disputes
Meeting legal, tax, accounting, insurance, contractual, and regulatory obligations
Protecting legal claims and defenses

Retention periods may vary by matter type, legal hold requirements, evidentiary needs, contractual duties, and applicable law.

12. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Depending on the systems involved, these measures may include encryption in transit, access controls, role-based permissions, audit logging, secure vendors, and related security procedures.

However, no method of storage, transmission, or processing is completely secure, and we cannot guarantee absolute security.

13. PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights such as:
The right to know whether we process your personal information
The right to access personal information
The right to correct inaccurate information
The right to request deletion, subject to lawful exceptions
The right to object to certain processing
The right to restrict certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
The right to opt out of certain marketing communications
The right to opt out of the sale or sharing of personal information and to limit the use of sensitive personal information, as described in Section 6(D), for California residents
The right to lodge a complaint with a supervisory authority or regulator where applicable

To make a request, contact:
info@elitedigitalforensics.com

We may need to verify your identity before fulfilling a request. Certain rights are subject to legal and contractual limitations, evidentiary retention needs, privilege, and other lawful exceptions.

14. CHILDREN
Our website and services are not directed to children under 18, and we do not knowingly collect personal information directly from children for marketing purposes. If you believe a child has provided us personal information inappropriately, contact us and we will take appropriate steps.

15. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, tools, booking systems, payment pages, or platforms. We are not responsible for the privacy, security, or content practices of third parties. Your use of third-party services is governed by their own terms and policies.

16. DO NOT TRACK AND PRIVACY SIGNALS
Our website does not respond to general browser “Do Not Track” signals, as no common industry standard for interpreting them currently exists. However, we do recognize and honor the Global Privacy Control (GPC), an opt-out preference signal supported by some browsers and browser extensions. Where a GPC signal is detected from a California resident, we will treat it as a valid request to opt out of the sale or sharing of personal information under the CCPA/CPRA, without requiring further action.

17. CHANGES TO THIS POLICY
We may update this Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Material changes will take effect as stated in the updated posting or otherwise as required by law.

18. CONTACT US
For privacy questions, opt-out requests, data rights requests, or consent withdrawal requests, contact:
Elite Digital Forensics
Email: info@elitedigitalforensics.com

REFUND POLICY

1. GENERAL POLICY
All sales are final once official work has started on a case.

2. FULL REFUND BEFORE WORK STARTS
If a client requests a cancellation and refund before official work has started on the case, the client is eligible for a full refund.

3. NO REFUNDS AFTER WORK STARTS
Once official work has started on a case, no refunds will be issued. This includes, without limitation, situations where we have begun intake review, evidence handling, consultation related to the active case, collection guidance, export guidance, analysis, reporting, scheduling of casework resources, or other substantive work on the matter.

4. CHARGEBACKS AND PAYMENT DISPUTES
If you have a billing concern, you agree to contact us first at info@elitedigitalforensics.com so we can attempt to resolve the issue. Unauthorized chargebacks or payment disputes that do not reflect this policy may be contested using case records, communications, invoices, and work logs where permitted by law.

5. EXCEPTIONS
Any exception to this Refund Policy must be stated in writing and approved by Elite Digital Forensics.

TERMS & CONDITIONS

1. ACCEPTANCE OF TERMS
By accessing or using our website or services, you agree to these Terms & Conditions.

2. PROFESSIONAL SERVICES
We provide professional digital forensic and investigative services using industry-standard tools, workflows, and methodologies. We will perform services in a professional manner. No specific result, outcome, legal conclusion, or evidentiary finding is guaranteed.

3. NO GUARANTEE OF FINDINGS
Every case is different. We do not guarantee that evidence will be found, preserved, recoverable, admissible, favorable, or sufficient for any legal, business, or personal objective.

4. CLIENT RESPONSIBILITIES
Clients are responsible for:
Providing accurate information
Providing timely access to devices, accounts, records, or materials where lawful and appropriate
Providing passwords, credentials, or authorizations where legally permissible
Confirming that materials submitted to us may lawfully be shared and analyzed
Reviewing and approving engagement documents and scope terms where applicable

Failure to provide required information or lawful access may delay work, limit findings, or affect results.

5. FEES, RETAINERS, AND PAYMENTS
Fees, retainers, payment schedules, and scope terms are governed by your proposal, invoice, contract, or engagement documents. Unless otherwise stated in writing, all sales are final once official work has started on a case. A full refund may be issued if cancellation is requested before official work has started.

6. SCOPE CHANGES AND ADDITIONAL WORK
Any work outside the original scope may require additional approval and additional fees. Expanded scope may include, by way of example:
Additional devices or accounts
Additional exports or collections
Unexpected data volume
Rush handling
Additional reporting
Deposition, hearing, trial, or testimony support
Extended consulting time

7. TURNAROUND TIMES
Estimated turnaround times are estimates only. Actual timing may vary based on:
Number of devices, accounts, or data sources
Data size and complexity
Client responsiveness
Third-party platform delays
Export or collection issues
Technical limitations
Court or legal deadlines
Other operational or investigative factors

8. CLIENT AUTHORITY AND LAWFUL USE
You represent that you have the legal right or authorization to provide materials, credentials, devices, accounts, records, and information submitted to us and to request the services you are seeking.

You agree not to use our website or services for unlawful, fraudulent, harassing, abusive, or unauthorized purposes.

9. CONFIDENTIALITY
We treat client information as confidential subject to applicable law, legal process, contractual terms, evidentiary obligations, insurer requirements, vendor processing, and necessary operational use. We do not sell client data.

10. REPORTS, OPINIONS, AND CONSULTING
Any report, declaration, summary, opinion, or consultation we provide is based on the information, access, records, and artifacts available to us at the time of analysis. Additional evidence, missing data, export limitations, altered settings, deleted data, or third-party restrictions may affect our findings.

11. WEBSITE CONTENT
Website content is provided for general informational purposes only and does not create an expert-client, attorney-client, fiduciary, or other special relationship by itself. Submission of a form or request for consultation does not guarantee we will accept an engagement.

12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Elite Digital Forensics shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, emotional distress, or loss of data arising from or related to use of the website or services.

To the fullest extent permitted by law, our total aggregate liability arising out of or related to the website, services, or these Terms shall not exceed the total amount actually paid to us for the specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. NO WARRANTY
The website and any general informational content are provided on an as-is and as-available basis without warranties of any kind, express or implied, to the fullest extent permitted by law.

14. PRIVACY, COOKIE, AND REFUND PRACTICES
Your use of the website is also subject to our Privacy & Consent Policy, Cookie Policy, and Refund Policy above.

15. DISPUTE RESOLUTION AND ARBITRATION
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to the website, services, these Terms, or the Privacy & Consent Policy shall be resolved by binding arbitration in the State of Florida, unless another written agreement signed by the parties provides otherwise.

To the fullest extent permitted by law:
Each party waives the right to a jury trial
Each party waives the right to participate in a class, collective, or representative action
Each party shall bear its own attorneys’ fees and costs unless the arbitrator or applicable law provides otherwise

If any part of this section is found unenforceable, the remaining portions shall remain in effect to the fullest extent permitted by law.

16. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules, except where mandatory law of another jurisdiction applies and cannot be waived.

17. SEVERABILITY
If any provision of these Terms or the Privacy & Consent Policy is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the fullest extent permitted by law.

18. CONTACT
Questions about these Terms, our Privacy & Consent Policy, Cookie Policy, or Refund Policy may be sent to:
info@elitedigitalforensics.com