PRIVACY & CONSENT POLICY

Effective Date: January 1, 2023
Premier Investigations & Forensics LLC doing business as Elite Digital Forensics
Website: EliteDigitalForensics.com

1. Introduction

This Privacy & Consent Policy explains how Premier Investigations & Forensics LLC, doing business as Elite Digital Forensics (“we,” “us,” or “our”), collects, uses, stores, and protects your personal information when you access our website, submit information through any online form, communicate with us, or use our investigative services (the “Services”).

By using our website or submitting your information, you acknowledge that you have read, understood, and agree to the terms outlined in this Policy.

2. Information We Collect

A. Personal Information You Provide

We collect personal data directly from you when you:

• Submit any contact form

• Request a consultation

• Sign up for a service

• Subscribe to our newsletter

• Engage with our case submission system

This includes, but is not limited to:

• Name

• Email address

• Phone number

• Case details you provide

• Uploaded documents or evidence

• IP address and device data

B. Automatically Collected Information

When you browse our website, we collect:

• IP address and approximate geolocation

• Browser type/version and operating system

• Device identifiers

• Pages viewed and time spent on the site

• Referring/exit pages

• Cookie data and behavioral analytics

3. Cookie Policy 

Our website uses first-party and third-party cookies to:

• Improve user experience

• Provide faster page loads

• Save user preferences

• Track website analytics

• Improve security mechanisms

• Optimize advertising and conversion tracking

Types of cookies we use:

• Essential Cookies – Required for site functionality

• Analytics Cookies – Google Analytics, Microsoft Clarity

• Advertising Cookies – Google Ads, Microsoft Ads

• Security Cookies – Token validation, session management

You may disable cookies in your browser, but certain features may not function properly.

We Never Sell User Data

We do not sell, rent, or trade your personal information—ever.

4. How Your Information Is Used

We use the information collected to:

• Respond to inquiries and provide requested services

• Schedule consultations

• Provide case updates and service-related communications

• Improve site performance and security

• Analyze website traffic and user behavior

• Deliver newsletters and educational materials (if opted in)

• Prevent fraud and unauthorized access

5. Consent to Be Contacted

By submitting any form on our website, you consent to:

• Phone calls

• SMS/text messages

• Emails

• Voicemail messages

• Automated follow-up messages

regarding:

• Your inquiry

• Case updates

• Services you expressed interest in

• Appointment reminders

• Optional promotional or educational content

SMS Disclosure:
By submitting your phone number, you agree to receive SMS/text messages from Elite Digital Forensics. Message and data rates may apply. Reply STOP at any time to unsubscribe.

6. Consent for Call Recording 

By engaging with our Services and scheduling or participating in a phone consultation, you acknowledge and consent that:

• Your call may be recorded

• Recordings are used for quality assurance, accuracy of case documentation, dispute resolution, and staff training

• Call recordings are stored securely and are not distributed outside our organization except as required by law

If you do not consent to call recording, you must notify us before the call begins.

7. Newsletter & Marketing Consent

By submitting your email or opting in, you consent to receive:

• Educational content

• Case-study insights

• Cybersecurity best practices

• Company updates

• Special offers

You may unsubscribe at any time using the link at the bottom of any email.

8. Data Security & Encryption

We take extensive measures to safeguard your data using current 2025 cybersecurity standards.

Your data is protected using:

• AES-256 encryption at rest

• TLS 1.3 encryption in transit

• Zero trust access controls

• Role-based access to case files

Important Note:

While we exceed industry security standards, no system can guarantee absolute protection against all cyber threats.

9. Disclaimer of Liability for Data Breaches

By submitting your information, you agree to waive, release, and hold harmless Premier Investigations & Forensics LLC, d/b/a Elite Digital Forensics, from any liability related to:

• Unauthorized access

• Hacking incidents

• Breaches beyond our reasonable control

• Compromises caused by third-party platforms (Google, Microsoft, etc.)

10. Data Retention

We retain personal information for as long as necessary to:

• Fulfill investigative purposes

• Maintain accurate case records

• Meet legal or regulatory obligations

You may request deletion where legally permissible.

11. Third-Party Service Providers

We may share data with trusted vendors strictly for:

• Payment processing

• Cloud storage

• CRM and case management

• Email and SMS delivery

• Forensic software integrations

Vendors must protect your data and cannot use it for any other purpose.

12. Your Privacy Rights

Depending on your jurisdiction, you may have:

• Right to access personal data

• Right to correct inaccurate data

• Right to request deletion (“Right to be Forgotten”)

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent

Requests may be submitted to: info@elitedigitalforensics.com

13. Binding Arbitration Agreement

By using this website or engaging in our Services, you agree that:

• Any disputes, claims, or controversies arising out of or relating to this Privacy Policy, our Terms, or our Services shall be resolved exclusively through binding arbitration.

• Arbitration will be conducted by a recognized arbitration authority in the State of Florida.

• Each party shall bear its own costs unless otherwise required by law.

• You waive your right to participate in class actions, collective claims, or jury trials.

This clause applies to the fullest extent permitted by law.

14. Updates to This Policy

We may revise this Policy periodically. The updated version will be posted with a new “Effective Date.” Continued use of our website constitutes acceptance.

15. Contact Information

For privacy questions, opt-out requests, or rights-related inquiries:
Email: info@elitedigitalforensics.com
Available 24/7 for opt-out requests

TERMS & CONDITIONS 

1. Introduction

By accessing or using our website or Services, you agree to these Terms & Conditions.

2. Professional Services

We provide professional digital forensic services using industry-standard tools and methodologies. While we guarantee a thorough and professional effort, no specific results are guaranteed.

3. No Guarantee of Findings

Every case is unique. We cannot guarantee positive results, identification of evidence, or confirmation of any suspected misconduct or hacking.

4. Confidentiality

All client information is confidential and handled securely. We do not disclose or sell data to third parties.

5. Turnaround Time

Average case turnaround is 30 days, but may vary significantly from 30-120 days based on:

• Number of devices

• Size of each device

• Nature of investigation

• Complexity of evidence

• Volume of evidence on each device 
• And other factors

6. Client Responsibilities

Clients must provide:

• Accurate information

• Device access

• Passwords or credentials when permissible

Failure to provide required information may impact results.

7. Fees & Payments

Fees must be paid as agreed. Retainer payments are non-refundable unless otherwise stated.

8. Additional Costs

Any work outside original scope requires client approval and may incur additional charges.

9. Final Reporting

Clients receive a written investigative report with findings and recommendations.

10. Limitation of Liability

Elite Digital Forensics is not liable for:

• Loss of data

• Indirect or incidental damages

• Consequential damages

• Decisions made based on our findings

Our liability is limited to the amount paid for the service.

11. Binding Arbitration

All disputes arising from these Terms shall be resolved solely through binding arbitration in the State of Florida, with no class actions permitted.